IRONOUT Solutions Private Limited
IRONOUT Solutions Private Limited ("IRONOUT"), primarily operates, controls, and manages the services provided by it from its corporate office at 1007, 10th Floor, Aggarwal Cyber Plaza-1, Netaji Subhash Place, Pitampura, Delhi-110034 ("Corporate Office").
For the Terms of Use "IRONOUT", "Website", "Site", "We" and "Company", refer to IRONOUT Solutions Private Limited. The term 'You' refers to the user or viewer of the application.
Acceptance Of Terms
The terms and conditions set forth below ("Terms of Use") and the Privacy Policy constitute a legally binding agreement between IRONOUT and you. These Terms of Use define your rights and obligations regarding your use of the IRONOUT mobile application and related services.
You acknowledge that the mobile application serves as a platform for using or registering for services. By clicking on "Accept & Proceed", you certify that:
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You have the authority to enter into these Terms of Use.
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You agree to be bound by all the terms and conditions.
If you do not agree, do not click to accept or use the mobile application. Continued use after updates constitutes acceptance of modified terms.
General Registration Requirements and Eligibility Criteria to Use the Website
Eligibility
You represent that you are of legal age (18 years and above) to form a binding contract and are not barred from receiving services under any applicable law.
License to Use
IRONOUT grants a non-exclusive, revocable license to use the application, provided you do not copy, distribute, or make derivative works without prior written consent and comply with all applicable laws.
Registration Information
Users must provide accurate, current, and complete details during registration (name, address, email ID, etc.).
You are solely responsible for maintaining the confidentiality of your account. Notify IRONOUT immediately of any unauthorized use.
IRONOUT reserves the right to suspend or terminate access if information provided is incorrect or incomplete. You will be liable for losses caused by unauthorized use of your account.
Consent for Communication
Your registration on the mobile application is deemed as consent to be contacted for purposes mentioned, via:
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Phone calls or messages (even if registered under NCPR).
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SMS, email, or any other electronic communication.
Pricing / Offers
Management reserves the right to modify or end offers without notice. IRONOUT may change terms, conditions, and prices at any time.
Rates mentioned are indicative and minimal; final tariff depends on article complexity.
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Minimum order value: ₹350 after discount.
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Maximum laundry load: 6 kg per order.
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Urgent delivery: Charged at 100% extra.
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No liability for loss or damage due to fire, burglary, etc.
Processing
All articles are accepted at the customer’s risk.
IRONOUT is not responsible for color fastness, shrinkage, or damage to embellishments during cleaning. Customers must inform executives of delicate items at pickup/drop-off.
Efforts will be made to remove stains, but stubborn stains may remain.
IRONOUT may use images of your articles for promotional purposes.
Delivery
Every effort is made for timely delivery. In case of delays due to unforeseen events, customers will be informed.
Standard delivery times:
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Laundry, premium laundry, dry cleaning, shoe cleaning: 24–48 hours.
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Blankets, quilts, shoes, and leather articles may take longer.
Articles not collected within 15 days of delivery date will not be IRONOUT’s responsibility. Articles should be examined at delivery.
Refund and Cancellation Policy
IRONOUT aims for complete customer satisfaction.
If you are displeased with our services, contact us directly.
In case of damage or loss of articles during processing, the Guaranteed Cloth Protection Program will apply (details below).
Guaranteed Cloth Protection Program
This program protects customers against damage or loss during processing.
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Get up to 10x the order value of the item as a refund.
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Get free re-processing in case of quality issues.
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Currently offered at zero cost for app-paid orders.
The “order value” refers to the item’s processing cost after discount per the IRONOUT invoice.
Complaints must be reported within 7 days of delivery; later complaints are not covered.
Force Majeure
Neither IRONOUT nor you shall be liable for delays or failures caused by factors beyond control, including but not limited to:
fires, floods, earthquakes, strikes, blackouts, acts of God, wars, or government restrictions.
Applicable Laws and Jurisdiction
This Agreement shall be governed by Indian laws.
All disputes shall fall under the exclusive jurisdiction of the courts of New Delhi.